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Remote monitoring and management (RMM) are the processes of supervising and controlling IT systems (such as network devices, desktops, servers, and mobile devices) by means of locally installed agents that can be accessed by a management service provider. Organizations are social entities oriented to certain goals. They are characterized by a designed structure and coordinated activities and are open in terms of closeness with their environment. Organizations contain a collection of resources, categorized as human and material resources that can be coordinated and managed to perform certain tasks.

As Cloud Computing shapes businesses of all sizes, it is vital to understand the technologies behind cloud infrastructure, both public and private. IT monitoring, which includes network monitoring and application monitoring, has evolved dramatically over the past years to keep up with the complexities of IT environments. Notably, IT monitoring tools can now monitor both on-premises and cloud-based systems. And with hundreds of available monitoring products and tools on the market, monitoring systems vary greatly, each differing in complexity and approach.

MSPs and IT professionals can use remote monitoring and management (RMM) tools to deliver managed IT services remotely. RMM software helps MSPs keep clients’ businesses running smoothly by providing a platform to troubleshoot, monitor, and manage customer IT infrastructure and endpoints. RMM software can also help admins remediate cybersecurity issues, improve operations, and reduce costs.

RMM software gathers data from remote endpoints and networks to monitor their health and perform various IT management tasks. MSPs and IT professionals can use RMM platforms to receive alerts for potential issues in real-time — before they become disruptions — and create automated workflows to handle those alerts. RMM tools help automate routine management functions and a variety of IT tasks, including installing patches and creating and responding to service tickets.

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admin September 10, 2020
admin October 9, 2020

IT monitoring tools can now monitor both on-premises and cloud-based systems.

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