Global Service Desk is an essential foundational element for today’s computer science and information systems. In order to protect infrastructure, computer systems and network trained professionals are essential to support business processes. The service desk is designed largely to provide technical services for incidents that need urgent attention. These services are rendered according to the ITIL incident management structure that demands that service requests are raised through a ticketing system and are resolved according to a Service Level Agreement (SLA).
Skafos Consulting is committed to offering an efficient service desk. Managing infrastructure applications, devices, hardware, software, installs, upgrades, and system repairs with the assurance company’s investments are protected.
Infrastructure is the foundation or framework that supports a system or organization. A strategic approach presents a more dynamic view of the operations system and allows for the necessity of constant operations redesign because of change. IT Service Desk directs technology resources through a centralized channel that supports a flow of components to physical and virtual environments. Whether people are using the traditional on-premises or the cloud environment services are available 24/7/ 365 days for the year to indemnify business continuity. Support your organization’s infrastructure with an experienced IT Service Desk Management system.
Why do we need IT Services?
Global Service Desk and reliance on information technology elevates the need for continuity of services. These services are required to be channeled through internal control, governance for effective resolution. An IT incident is any disruption to an organization’s IT services that affects anything from a single user or the entire business. incident management in place is enabled for the collecting of information about an incident and streamlined services to be remedied through a ticketing system or an organized service desk system. We offer service desk services globally and get the job done.