IT Help Desk
Help Desk platforms are created within an organization to be the first point of contact for incident resolution. Including in the structure is the helpdesk ticketing system which is design to collect and track all customer support interactions from various channels phone, chat widget, email, and social media. This reliance on information technology elevates the need for continuity of services, the integrity of the operations requested, assurance of security, and privacy of processes.
Service Level Agreement
Irrespective of the size of your enterprise we offer a complete IT Helpdesk solution that is tailored for your company and technical support teams divided into three categories, level 1, level 2, and level 3 to give full assurance to an organization and fulfilling agreed upon service level agreements SLA.
Your organization is unique, its people are different from those of your competitors, and the technology and procedures within your organization, while similar to those of other firms, provide a competitive advantage against all other players in your market. Recruit the correct team, take a look at our services, and see if our IT Managed service can make the difference in your IT service delivery engagements.